Check for any wireless devices that are in close proximitysuch as wireless networking devices (Bluetooth printer andUSB 3.0 dongle), wireless pointing devices, and microwave ovens.

For more information, see the documentation that came with your Android device.

For Android devices, ensure that the mouse is set to Bluetooth Low Energy (BLE) model.

Ensure that the operating system is Windows 10, Windows 8, Chrome, or Android.

On your computer, turn the Bluetooth off and then on.

Unable to pair the mouse with your computer using Bluetooth

Insert the USB dongle into another USB port on your computer.

Avoid using the port replicators, USB hubs, and so on.

If you are pairing the mouse with the USB dongle, ensure that the USB dongle is directly connected to your computer.

Unable to pair the mouse with your computer

Ensure that the distance between your computer and mouse is within 10 meters.

Check for interference that may affect Bluetooth connectivity such as, nearby Wifi and USB 3.0 devices.

On your computer, turn off the Bluetooth, and then turn it on.

If you are pairing the mouse using Bluetooth for the first time, refer to the ' Pairing your mouse using Bluetooth' section for more information.

Avoid using the port replicators, USB hubs, and so on.

If the battery is fully depleted, the battery-status light will not turn on. Check if the batterystatus light is flashing amber 10 times, indicating that the battery power is low.

Turn off the mouse, and then turn it on.

If the battery is exhausted, replace it with a new one.

If the mouse uses a rechargeable battery, ensure that the battery is fully charged.

The battery '+' and '-' ends should be placed as indicated on the battery compartment.

Check if the battery is inserted in the correct orientation.

Dell wireless mouse how to connect