This reply was modified 1 year, 8 months ago by howardagoldberg. Type Outlook /safe in the Run window, and hit OK. To fix the issue, start Outlook in safe mode and disable add-ins, follow these steps: Type Windows and R keys together. Just an addendum: Do I really care if my profile pic doesn’t display because the connection to the mothership is wonky for a bit? No, of course not.ĭo I care if that connection to the mothership prevents locally installed apps from shutting down or not being able to launch Outlook – which I live in – without breaking into cold sweats and/or doing digital acrobatics? Yeah, I really do. Sometimes Microsoft Outlook may stuck at loading screen due to faulty add-ins.

Something def at MS’s end – and another example of how even local apps can get boinked if MS does something at their end. If I managed to get the profile pic to display by logging into my account via browser (or sometimes it would appear after 5-10 minutes), that’s when the above issue manifested! Very weird.Īt any rate, about an hour ago, I toggled back on the settings that the KB article suggested to toggle off … and now the profile pic displays immediately without my having to be creative … and no issues loading Outlook (or other apps closing completely). Click 'Yes' when you see a confirmation message on the screen. Step 2: See profile after clicking on the 'Show Profiles' Step 3: Select your Profile and tap on Remove. Accept the default Outlook settings and choose OK. The Choose Profile dialog box is displayed. Type Outlook /safe in the Run window, and select OK.

To start Outlook in safe mode and disable add-ins, follow these steps: Type Windows and R keys together. I then determined that as long as my profile pic did NOT resolve, no issue. If merely removing the email account does not fix the problem, remove the Outlook profile with the below steps: Step 1: Select Mail after opening the control panel. Outlook may freeze or hang at loading screen due to faulty add-ins. Interestingly, my profile pic was not displaying immediately in my installed apps – just the generic ‘head.’ If I clicked on ‘manage account,’ Chrome would open, I would log in, my profile pic would appear. If this is the very first time you have noticed out stuck loading profile we recommend to restart your PC and re-open outlook. Killed Word in task manager (it was still running, although should not have been). Launched Outlook – stuck on loading profile.įound the KB article. Here is all I know … I applied the March 1 update manually (check for updates, I know I know – I am a gluten) on Monday morning.

Outlook will not load profile